At First Class Immigration (Pvt) Ltd, we strive to provide exceptional service to all our clients. However, if you have any complaints or concerns about our services, we encourage you to bring them directly to our attention so that we can address and resolve them promptly.

1. Submitting a Complaint: If you have a complaint, please contact our office directly. You can do this by:

   • Visiting our office in person
   • Calling our office
   • Sending an email to our dedicated complaints email address                                                                               
2. Complaint Review Process: Upon receiving your complaint, our team will review the details and take the necessary steps to investigate the matter. We aim to provide a thorough and fair assessment of your complaint and will keep you informed throughout the process.
3. Resolution and Feedback: Once our investigation is complete, we will contact you to discuss the findings and propose a resolution. We value your feedback and will use it to improve our services continually.

For more information or to submit a complaint, please

visit our website at  www.firstclassimmigration.lk      |      Email admin@firstclassimmigration.lk

We appreciate your cooperation and understanding as we work to resolve your concerns and enhance our services.